Warranty Policy

 

At Vival, we design our products to deliver long-lasting comfort, reliability, and performance. Every item is crafted with care, and your purchase is protected by our commitment to quality.

Coverage

All Vival products include a 1-Year Limited Warranty, covering:

  • Manufacturing or material defects

  • Structural issues affecting normal use

  • Mechanical or functional failures

If a defect occurs under normal, intended use, we’ll repair or replace the product at no additional cost.

Exclusions

The warranty does not cover:

  • Wear and tear from daily use

  • Accidental damage, misuse, or improper handling

  • Unauthorized modifications or repairs

  • Cosmetic issues that do not affect performance

How to File a Claim

Simply contact us at support@vival.com with:

  • Your order number or receipt

  • A description of the issue

  • Photos or videos showing the problem

Our support team will review your claim and respond within 3–5 business days.

Our Commitment

Vival’s warranty ensures you can shop with confidence. If something isn’t right, we’ll work with you to make it right—because your comfort, posture, and productivity matter to us.