Shipping & Delivery
We deliver the Vival Desk across Singapore, free of charge. This page explains how and when your desk arrives, and what to do if something is not right.
Last updated: June 2026
Where we deliver Singapore addresses only, for now. We do not currently ship outside Singapore.
Delivery cost Delivery within Singapore is free. It is included in the S$289 all-in price. There are no hidden charges and no separate delivery charge at checkout. We are not GST registered, so no GST is added.
Dispatch and delivery time We aim to dispatch your order within 1 to 2 business days of payment confirmation, with delivery in 2 to 3 business days after dispatch. That is typically 3 to 5 working days in total. You will receive confirmation when your order is on its way. These times are estimates and may vary during busy periods.
Delivery partner Deliveries are handled by our appointed delivery partner. The partner will contact you to arrange or confirm a delivery time.
If your order arrives damaged or faulty Please inspect your desk on arrival. If the packaging or the desk is damaged or faulty when it reaches you, including the walnut-finish top (for example a dent on arrival), the legs, frame, or the motor and electronics:
- Note it at the point of delivery if you can.
- Email support@projectvival.com as soon as possible after delivery with your order number and clear photos of the issue.
Goods that do not conform at delivery, whether the fault is cosmetic, structural, or mechanical, are covered. We will put it right at no cost to you. You may choose a free repair or a free replacement (including a full replacement set where needed). Where that is impossible or disproportionate, we will agree an appropriate alternative such as a price reduction or a refund to your original payment method, in line with your statutory rights and our Warranty Policy. You will not be charged for the collection or redelivery of goods that arrive damaged or defective.
These rights apply to the whole desk. Under the Consumer Protection (Fair Trading) Act and the Sale of Goods Act, your goods must be of satisfactory quality at delivery, which includes appearance and finish, freedom from minor defects, and durability. A defect that appears within the first six months of delivery is presumed to have been present at delivery, and it is for us, not you, to show otherwise. After the first six months, your goods may still be covered for a defect that was present at delivery, for a reasonable period given the desk's durability. In that case it is for you to show the defect was present at delivery. These statutory rights are in addition to, and are not replaced or limited by, our voluntary warranty.
These arrival rights cover defects that are present when the desk reaches you. Cosmetic wear and tear from normal use, and accidental damage that happens after delivery (for example denting the top in use), are not covered. This is standard industry practice and does not affect your statutory rights set out above, including for a latent manufacturing defect that was present at delivery.
Our voluntary 1-year warranty focuses on the motor, drive mechanism, and the electronics that run it (control box, controller, and motors). Your statutory rights above are separate and broader, and they cover the whole desk. See our Warranty Policy for the warranty details.
Missed or failed delivery If a delivery attempt cannot be completed because no one is available at the address or the address provided is incorrect, our delivery partner will contact you to rearrange. A re-delivery fee may apply only for repeated failed attempts caused by these reasons. No re-delivery or collection fee applies where the goods are damaged or defective. In those cases we cover the cost.
Change-of-mind returns Singapore does not provide a statutory cooling-off period or change-of-mind return right for ordinary online purchases of goods. As a goodwill gesture, we offer a 14 day change-of-mind window from delivery, in line with standard practice. For a change-of-mind return, you arrange and bear the return logistics. You may bring the desk to our store or arrange your own courier to send it back to us. We do not cover return shipping for change-of-mind returns. Please see our Refund & Return Policy for the full conditions.
This is separate from damaged or defective goods. Where the desk is damaged or faulty at delivery, or has a manufacturing defect covered by your statutory rights or our warranty, we handle the remedy free of charge as set out above. Nothing in our change-of-mind policy affects those rights.